Shipping Policy

Last Updated: July 31, 2026

At Stuerly, we are committed to delivering your order as quickly and safely as possible. Please read our shipping policy below for information about processing times, delivery estimates, and shipping procedures.

Order Processing

• All orders are processed within 2–3 business days (Monday–Friday, excluding public holidays).
• Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information.
• During periods of high demand, holidays, or promotional events, processing times may be slightly longer.

Shipping Destinations

We proudly ship worldwide.

Estimated Delivery Times

Estimated delivery times begin once your order has been shipped.

Destination	Estimated Delivery Time
Europe	4–8 business days
Rest of the World	7–15 business days

Please note that delivery times are estimates and may vary due to customs processing, weather conditions, carrier delays, or other circumstances beyond our control.

Shipping Costs

We offer FREE shipping on all orders worldwide.

There are no minimum purchase requirements to qualify for free shipping.

Shipping Carriers

Depending on your location, your order may be shipped using one of our trusted logistics partners, including:

• DHL
• UPS
• FedEx
• Bpost
• PostNL
• Local postal and courier services

The carrier is selected based on your destination and the fastest available shipping option.

Order Tracking

All orders include tracking information.

Once your order has shipped, you will receive an email with your tracking number, allowing you to monitor your shipment from dispatch to delivery.

Customs, Duties & Taxes

For international orders, customs duties, import taxes, and other fees may be charged by your country's customs authority.

These charges are the responsibility of the customer and are not included in the purchase price or shipping costs.

We recommend checking your country's import regulations before placing an order.

Incorrect Shipping Address

Please ensure that your shipping address is correct before completing your purchase.

Stuerly is not responsible for orders shipped to an incorrect address provided by the customer.

If you notice an error, please contact us immediately at infostuerly@gmail.com. We will do our best to update your address before the order has been shipped. Once an order has been dispatched, we cannot guarantee that changes can be made.

Lost or Damaged Packages

If your package arrives damaged or is lost during transit, please contact us within 7 days of the expected delivery date at infostuerly@gmail.com.

Please include:

• Your order number
• Photos of any damaged items or packaging (if applicable)
• A brief description of the issue

We will investigate the matter with the shipping carrier. If the package is confirmed to be lost or damaged during transit, we will provide a replacement or refund in accordance with our policies.

Delivery Delays

While we strive to deliver every order on time, delays can occasionally occur due to:

• Customs inspections
• Severe weather
• Peak holiday periods
• Carrier operational delays
• Unforeseen transportation issues

Stuerly is not responsible for delays caused by shipping carriers or customs authorities.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Company Name: STUERLY LTD

E-mail: infostuerly@gmail.com

Company Adress: 71-75 Shelton Street Covent Garden London WC2H 9JQ UNITED KINGDOM

Company Registration Number: 17364206